9ks Privacy Policy — Your Information Protection

1. Introduction and Scope

9ks operates under international licensing as an online gambling platform offering a range of game categories to adult players aged 21 and above. This Privacy Policy describes our information handling practices and forms part of the overall terms of service of the platform.

This policy covers all information collected through our official website at 9ks.one, any related applications, email communications, and customer support interactions. Protecting your privacy is not merely a legal obligation — it is the foundation of the trust we build with our player community.

2. Information We Collect

We collect two main categories of information from users of the 9ks platform:

Information you provide directly:

• Full name, date of birth and gender during the account registration process
• Email address and mobile phone number for verification and communication purposes
• Identity card number (MyKad) or relevant identity document for age verification and KYC (Know Your Customer) processing
• Bank account information, e-wallet numbers (Touch 'n Go eWallet, Boost, ShopeePay, DuitNow) or crypto wallet details (USDT, BTC, ETH) for deposit and withdrawal purposes
• Financial transaction history including deposits, withdrawals and gaming activity
• Communications you send to our customer support team

Information collected automatically:

• IP address and general location data based on IP for security and compliance purposes
• Your device type, operating system and web browser information
• Navigation patterns, session duration and pages visited within the platform
• Cookie data and similar tracking technologies for functional and analytics purposes

3. How We Use Your Information

Your personal information is used by 9ks solely for legitimate and necessary purposes, including:

• Identity and age verification (21 years and above) during account registration in accordance with licensing requirements
• Processing financial transactions — deposits via FPX Online Banking, local e-wallets and crypto — as well as withdrawals processed within 5–30 minutes
• Important communications related to your account such as transaction confirmations, security notifications and policy updates
• Detection and prevention of fraud, money laundering and other unlawful activities
• Compliance with international licensing requirements, including mandatory record retention
• Ongoing improvements to the platform, services and overall user experience
• Sending promotional information — such as a 200% welcome bonus of up to RM1,500 and VIP offers — to users who have agreed to receive it

4. Information Sharing and Disclosure

9ks does not disclose your personal information to third parties except in the following circumstances:

• Third-party service providers: We work with payment processors, gaming software providers and technical infrastructure partners that require limited access to certain data to perform their services. All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Legal requirements: We may be required to disclose certain information to relevant authorities when mandated by law, court order, or the requirements of the international licensing regulatory body governing our operations.
• Security protection: In cases of suspected fraud, money laundering or serious security threats, we reserve the right to share the necessary information with relevant authorities or security entities.
• Your explicit consent: Outside of the situations above, we will only share your information with other parties if you provide clear and revocable consent.

5. Data Security and Protection

9ks implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, modification or destruction:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Password storage using secure hashing algorithms — original passwords are never stored in plain text
• Tiered internal access controls — only specific staff with a legitimate work need can access user data
• Continuous system monitoring to detect and respond to any suspicious activity
• Regular security audits by our internal team and, from time to time, independent security experts

While we take comprehensive protective measures, no online security system can be guaranteed 100% secure. We encourage users to use strong passwords, not share login credentials with anyone, and notify us immediately if you suspect any unauthorised access to your account.

6. Data Retention Period

Your personal information is retained for as long as necessary to fulfil the purposes stated in this Policy, taking into account applicable legal, licensing and operational requirements:

• Active account data is retained for the entire duration that your account remains active
• Financial transaction records are retained for the period required by our international licensing obligations, which typically spans several years after the transaction
• After an account is formally closed, some data may be retained for a limited period to fulfil legal obligations, resolve disputes or prevent fraud
• Data that is no longer required will be deleted or anonymised in accordance with secure data disposal procedures

7. Cookie Policy

The 9ks website uses cookies and similar tracking technologies to ensure the platform runs properly and to provide a better experience for users. The cookies we use fall into several categories:

• Essential cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Analytics cookies: Help us understand how users interact with the platform for continuous improvement purposes.
• Preference cookies: Store your personal settings such as language preference and display theme.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.