9ks FAQ
Answers for Players in Malaysia

Open the 9ks website via Chrome (Android) or Safari (iPhone). On Android, tap the three-dot icon at the top right and select "Add to Home Screen". On iPhone, tap the share icon (box with an arrow pointing up) and select "Add to Home Screen". The 9ks icon will appear like a regular app on your device.

9ks can be accessed from almost any modern device — Android smartphones, iPhones, iPad tablets, laptops and desktop computers. All you need is an up-to-date web browser such as Chrome, Safari, Firefox or Edge. There is no requirement for a specific operating system; as long as your browser is updated, your experience on 9ks will run smoothly.

Yes, fully. The 9ks site is built to be responsive on small screens, so all games — from PG Soft, JILI and Pragmatic Play slots to live baccarat and roulette tables — can be played directly through a mobile browser with no downloads required. The interface is optimised for touch controls and both portrait and landscape views.

If the connection drops during a game, the 9ks system will record the game state at the last point. For slot games, any spin that has already started will usually be completed by the server and the result recorded. For live casino, simply log in again — your account balance will not be affected. Always make sure your Wi-Fi or mobile data connection is stable before playing.

For slot games, a normal 4G connection is sufficient. However, for live casino which streams video in real time, a download speed of at least 5 Mbps is recommended to ensure the live dealer video stream runs without interruption. A 5G or broadband Wi-Fi connection gives the best experience, especially for high-resolution baccarat and roulette tables.

Baccarat is a card game where players bet on whether the "Player" or "Banker" hand will get a value closer to 9. Each round, two hands are dealt and the card values are added up — 10s and face cards are worth zero. At 9ks, live baccarat tables are run by professional live dealers and are available 24 hours a day, accessible directly from your device.

Roulette at 9ks offers a range of bet types — from Straight Up (single number, pays 35:1), Split (two numbers), Street (three numbers), Corner (four numbers), to outside bets such as Red/Black or Odd/Even which pay 1:1. Outside bets are considered lower risk because the chances of winning are higher, although the payouts are smaller. The choice of bet depends on your strategy and the level of risk you are comfortable with.

Sic Bo uses three dice. Players place bets based on their prediction of the combined outcome of the dice after they are shaken. The easiest bets for beginners are Big (total 11–17) or Small (total 4–10), both of which pay close to 1:1. There are also bets on specific totals, pairs or three-of-a-kind that offer higher payouts. At 9ks, Sic Bo tables are streamed live by dealers in real time.

The overall experience is similar — the live dealer video, betting board and action buttons are all available on the mobile version. The main differences are the smaller screen size and touch-based controls instead of a mouse. 9ks optimises the interface for mobile, so players can enjoy live casino comfortably even from a smartphone.

Buffering issues are usually caused by an unstable internet connection or insufficient bandwidth. Make sure you are using a strong Wi-Fi connection or 4G/5G mobile data. Also try closing other apps that are using data in the background. If the problem continues, contact the 9ks support team via live chat for a further check on your account.

9ks supports a range of local and digital payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX (such as Maybank2u, CIMB Clicks, RHB Now), Boost, and ShopeePay. For those who prefer privacy, cryptocurrency deposits are also available — USDT, BTC and ETH. Choose whichever method suits you best when making a deposit.

The minimum deposit at 9ks is RM50 for all payment methods without exception — whether via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency. There is no different deposit requirement by method; all are uniformly RM50 for the convenience of Malaysian players.

Log in to your 9ks account, go to the deposit section and select the "Cryptocurrency" method. Choose the token you want — USDT, BTC or ETH — and a wallet address will be displayed along with the amount in the crypto denomination based on the current rate. Send from your crypto wallet to that address. Confirmation usually requires a few block confirmations before the credit appears in your account.

9ks does not charge a processing fee on your deposit. However, payment service providers such as banks or e-wallet platforms may have their own charges based on their terms. For cryptocurrency, the blockchain network may charge a transaction fee (gas fee) determined by network conditions at the time of the transaction, not by 9ks.

Deposits via e-wallet and FPX are typically credited within a few minutes. If your deposit has not arrived after 15 minutes, first check the transaction record in your e-wallet or online banking app to confirm the payment was successful. If it was, contact 9ks support via live chat and include proof of the transaction (a screenshot or reference number) for prompt investigation.

Withdrawals at 9ks are processed within 5 to 30 minutes for all methods including Touch 'n Go eWallet, DuitNow and FPX. The minimum withdrawal is RM50. In certain cases during peak hours, processing may take a little longer, but the 9ks finance team works to process all requests as quickly as possible.

Yes, 9ks offers betting on the Malaysia Super League and leading international football leagues including the English Premier League (EPL). Players in Malaysia can bet on local matches close to their hearts while also following their preferred European leagues. Odds are updated live in line with global betting market movements.

Yes, badminton is available in the 9ks sports betting section. As Malaysia is a world badminton power, players can follow and bet on tournaments such as the Malaysia Open, All England and BWF World Championships. Markets typically cover match results, set handicaps and first-set results, depending on the tournament.

Bet settlement at 9ks is based on official results recognised by the relevant sports body. For football, this is the full-time score (90 minutes) unless the bet specifies extra time or penalties. Winning bets are credited to your account shortly after the result is confirmed. If a match is cancelled or postponed beyond a certain period, bets are generally refunded in line with current terms.

Live betting lets you place bets while a match is in progress, rather than before it starts. Odds change in real time based on how the match unfolds — for example, if a team scores a goal, the odds for the opposing team will change immediately. At 9ks, live betting is available for football, badminton and other ongoing sports, giving players more opportunities and strategies.

Mix parlay is a type of bet where you combine two or more match selections into a single ticket. All selections must win for your parlay ticket to succeed — if one loses, the entire ticket loses. The appeal is the multiplied odds, which can produce a high payout from a small stake. At 9ks, mix parlay is available for a range of sports and leagues. The minimum number of selections depends on the current market settings, but is generally at least two matches.

Odds at 9ks are updated continuously in line with global market movements. For Monday to Wednesday evening football matches (especially EPL and Malaysia Super League), odds are usually stable a few hours before kick-off. The closer it gets to match time, the more frequently the odds change. It is recommended to check odds at least 30 minutes before a match starts to make a more informed decision.